FAQ – Frequently asked questions
Who are the Founders of Chusette?
Chusette was founded by the husband-and-wife team of Veronika and Denis M.
Veronika is the Creative Director and lead designer of Chusette.
She has worked in the fashion and apparel industry for more than 15 years, which have included the roles of personal stylist, wardrobe manager and personal tailor.
She is also a student of the LCI Academy, with a major in Fashion and Costume Design. She has personally designed all Chusette products and is responsible for the brand’s vision and direction.
Denis M. is the CEO of Chusette.
Denis has over 20 years of work experience in the logistics sector. After a decade of working in the import/export industry, Denis wanted to bring a new brand to the global market. It was from there that he and his wife Veronika began their business journey together and built a successful family-owned fashion brand from scratch.
1.) Is there a minimum spend?
There is no minimum order value in the Chusette online shop.
2.) Which payment methods are available to me in the Chusette online shop?
We accept payment via Paypal and credit card.
3.) How can I contact the Chusette online shop?
If you have any questions relating specifically to the Chusette online shop, please contact us at the following addresses:
Email: sales@chusette.com
Postal address: M House Pty. Ltd. “Chusette” Department. Australia , VIC 3144 . 61 Riggall Street, Broadmeadows, Melbourne
You can call our hotline from Monday to Friday between 8 a.m. and 6 p.m.
We look forward to hearing from you! If you have any questions, comments, suggestions or feedback, please email us at the following address:
sales@chusette.com
4.) What should I do if my order is incomplete or if I have received an incorrect item?
If an item listed on the delivery slip does not appear in the parcel or you have received an incorrect item, please email our Chusette Customer Service team immediately at sales@chusette.com
5.) What should I do if my order has been damaged in transit or if there are technical problems?
If you notice when you receive your order that it has been damaged in transit, please make a note of this on the respective shipping documents and have the delivery company sign for this. If you don’t notice the damage until later, please contact us and describe the extent of the damage in as much detail as possible.
6.) When and how will I receive an invoice?
Invoices are automatically sent to the email address you provided.
7.) I have placed an order but I haven’t received a confirmation email. What does this mean?
Please check your spam folder since the confirmation email might be mistaken for junk mail and end up there. The order confirmation should be sent right away, but there could be a delay. If you have not received anything after 24 hours, please contact us so we can check to see if everything is fine with your order.